![]() ![]() Business roles contain business related settings as well as technical settings.Īt the time of startup of this application, the end user has to select one of the assigned business roles. Applications that use the WebClient UI framework can characterize different business roles, thereby targeting different user groups. The business role of WebClient UI Framework is the access point into the application from an end user perspective, during runtime. Business Application: The business application sub-module consists of business logic and database tables.īusiness Role of SAP CRM WebClient UI Framework.Generic interaction layer (genIL): This generic interaction layer enables consistent data transfer from the business object layer to the application programming interfaces (APIs) of the underlying business engine, and thereby connects the business object layer and the underlying business engine. This layer ensures disconnection of the CRM WebClient UI and the underlying business logic. Business Layer: The business layer of the CRM WebClient UI comprises of the following:īusiness object layer (BOL):The business object layer saves the business object data, for example of sales orders.It is controlled by the Business Server Page (BSP). Presentation Layer: The presentation layer of the CRM WebClient UI is founded on the CRM User Interface Framework, which is also the foundation for the HTML pages running in the web browser.Their severance allows linkage of any business application, via the business object layer (BOL) and generic interaction layer (genIL) to the presentation layer. These layers are detached from each other. The framework design of SAP CRM is based on different software layers. The WebClient UI is designed for business users and presents a role-based online workspace that offers user-friendly navigation and interface. With the CRM WebClient UI in place, SAP Customer Relationship Management (CRM) delivers a synchronized online user interface. To improve customer engagement levels and to present elevated degrees of customer contentment, SAP has initiated the SAP CRM WebClient UI Framework. Further, it enables organizations to achieve the goal of customer-driven growth and helps them stand-out in the competitive market by providing superior customer experiences. It supports customer-centric business processes across multiple interaction channels. SAP Customer Relationship Management (CRM) provides highly developed functionality for marketing, sales and service.
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